Devoluciones

Nuestra política de devolución es de 14 días a partir de la fecha de recepción.*.

Las piezas personalizadas que son todos los sombreros se consideran como una venta final y no se aceptan devoluciones ni cambios. Todos los sombreros están hechos a mano por nuestro equipo de artesanos. Por ello, pueden sufrir alguna variación a nivel de color entre la foto que aparece en la página web y el sombrero que llega a destino.

Únicamente, se aceptarán devoluciones en los casos donde el sombrero llegue dañado en el momento de la entrega al cliente.

Para ser elegible una devolución, su artículo debe estar sin usar, en el empaque original y en la misma condición en que lo recibió. Los costos de Shipping serán descontados de la devolución.

Para comenzar su devolución, por favor envíenos un correo electrónico a soy@linaosorio.com.co / phernandez@linaosorio.com.co  o escríbanos al whatsapp +57-320 311-8322.

Reparaciones

Todas las reparaciones deben ser enviadas a nuestra bodega en Bogotá con la  factura de compra original. Los costos del envío de los artículos a reparar serán a cargo del cliente.

Las reparaciones tardan 8 a 10 días hábiles.Para reparar sus sombreros por favor envíenos un correo electrónico a soy@linaosorio.com.co / phernandez@linaosorio.com.co  o escríbanos al whatsapp +57-320 311-8322.

Return Policy

Customer satisfaction is very important to us.

The pieces 100% customized which are all the hats cannot be refunded. All the hats have a handmade process. The hats can have little difference between the photo and the hat which receive the client because there are hats 100% made by our artisanals team.

Returned merchandise must include vendor packaging and tags, and be in the same condition as when it was received. Used merchandised cannot be returned, unless found to be defective within 7 days of receiving your order.

Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping charges cannot be refunded. Please allow 5-7 business days for the refund to post to your account.

To return an item, please do the following within 7 days of receiving your order:

Email soy@linaosorio.com.co / phernandez@linaosorio.com.co with the following information:

Date you placed the order

Date you received the order

Order #

Last Name

Credit Card information for the card used

Billing address of the card used for purchase

Item number of the piece(s) you are returning

When your RMA is approved, you will receive a confirmation email with return shipping instructions. You must receive an RMA confirmation and approval before returning any item(s). All packages will be refused if it does not have an approved RMA.

We recommend DHL Express when shipping returns, and we are not responsible for lost return packages.

Repair Policy

We will repair any item purchased through “linaosorio.com.co” within 1 month-1 month and a half upon receival.

All items to be repaired must be sent to our warehouse in Bogotá with the original purchase invoice. The costs of shipping will be paid by the customer.

We will do our best to accommodate each request. Items purchased through other retailers must be returned for repair to the store where the item was purchased.

Please email “soy@linaosorio.com.co / phernandez@linaosorio.com.co” with the following information

–       Name

–       Address

–       What specifically needs to be repaired

–       Note that repairs may take up to a month to receive back due to the hand crafted nature of our work.

Customer service

If you have any questions, concerns or comments, please contact us immediately.